Process digitization was necessary to provide efficient activities of Customs Administration. The competences in customs administration and some taxes are now provided in a much faster and efficient manner.
The Customs Administration is the exclusive administrator of consumption taxes and performs many other tasks on behalf of the state and its citizens. Before starting digitization, paper forms were part of its employees' work. Also all the processes took place “on paper” – the form was filled out manually, signed and then circulated. That meant collecting the filled-out forms and handing them over to further processing. The fill-out process, handing over and further processing was slow, not without errors and any additions or corrections of the paper forms meant additional delays. For these reasons they decided for digitization.
We were looking for an efficient solution of handling documents, processes and signatures. We were not going to simply copy the existing “paper paths”. We also wanted to optimize the processes with regard to the fact that our employees are in two types of service. The system is stable, we have met all the internal regulations and legislation requirements and the whole process is now much faster.
Director of the information technology department at the General Directorate of Customs
The solution provider was selected in a competition and the task was given to Software602. Process digitization using electronic forms is the “flagship” of the cooperation. The most used process in Customs Administration is a travel order and it was the first one to be digitized. Filling them out has become easier – now it is possible to just enter the correct start and end time. The rest of the calculation is automatic. It saves a lot of time to each employee, because they do not need to “manually” calculate the time spent on the business trip or which compensation they are entitled to. All that without having to print anything on paper.
The basis of the travel order for the General Directorate of Customs was a general template from Software602. After analysis, all the necessary and required steps were added. The extensions were done in cooperation, we have done part of the requirements and the GDC added some of them themselves.